Refund Policy
UltimaTrader has no paid plans at present. This policy sets out the general rules that will apply to payments and refunds.
Last updated:
1. Current Status
UltimaTrader is currently offered as early access. There are no paid plans at present, nothing can be purchased, and no payments are taken.
Payment, renewal and refund terms for any paid plan will be published before the first payment is taken. Those terms, together with this Refund Policy and our Terms of Service, will apply to the plan.
2. General Rules
The following rules apply to any payment made to UltimaTrader, unless the published terms of a plan say otherwise:
- fees are charged in advance for the period stated when you subscribe and are non-refundable, except as stated in this policy or in the terms of the plan;
- we do not refund partial periods, unused time or unused features;
- cancelling a subscription stops future renewals; access continues until the end of the period already paid;
- trading results, including trading losses, are never grounds for a refund;
- the availability of brokers, exchanges, market data or other third-party services is not grounds for a refund;
- if your account is suspended or closed for breach of our Terms of Service, no refund is due;
- prices may change; a new price applies from the next billing period after it is published;
- fees do not include taxes unless stated, and you are responsible for any taxes that apply to you.
3. Requesting a Refund
Where a refund is available under this policy or the terms of a plan, request it by contacting us at the address in the Contact section, with the email address of your account and the details of the payment. We review requests in good faith and may decline requests that do not meet these rules.
4. Chargebacks
If you initiate a chargeback or payment dispute without first contacting us, we may suspend your account while the dispute is resolved. Where a chargeback is found to be unjustified, we may close your account.
5. Your Statutory Rights
Nothing in this Refund Policy limits any right that cannot be limited under the law that applies to you.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. The updated policy is published on this page with a new date and applies to payments made after that date.
Contact
For questions about this Refund Policy, contact us at [email protected].